To our customers,
Thanks for your support on Nutro Vegan
Please accept our sincere apology, if delay, or other issues happens to your shipment recently.
Since the COVID-19 has not been controlled effectively, the international logistic is taking steps beyond our expectation, The logistic efficiency is much slower than usual, especially in Europe.
Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.
We offer free delivery and shipping worldwide
Europe – Orders should arrive within 10-14 working days (excluding day of dispatch).
USA and Canada – Orders should arrive within 10-14 working days (excluding day of dispatch)
Rest of the World – Orders should arrive within 10-30 working days (excluding day of dispatch)
When ordering the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country. as per our delivery policy
Additional charges for customs clearance must be fulfilled by the recipient.
Nutro Vegan has no control over these charges, nor can Nutro Vegan predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding our shipping & delivery policy or your international order, please contact us